Contact information

Urban Cut Supply welcomes customer questions, order inquiries, product feedback, and requests for assistance. Whether you need help understanding a size chart, checking an order, asking about a robe's care instructions, or starting a return, our contact details are provided below.

5.1 Business and Website Information

Website: https://www.urbancutsupply.beauty/  Company Name: IHLC INSURANCE AGENCY LLC Contact Person: GRASON ALEXANDRIA HARVEY Customer Service Email: [email protected]

Business Address

IHLC INSURANCE AGENCY LLC 5195 NW 77th Ave Miami, FL 33166 United States

Return Address

IHLC INSURANCE AGENCY LLC Attn: GRASON ALEXANDRIA HARVEY 5195 NW 77th Ave Miami, FL 33166 United States

Please obtain return instructions before sending any merchandise.

5.2 Customer Support Topics

Customers may contact us regarding:

  • Order confirmations and order status.

  • Shipping estimates and tracking information.

  • Delivery delays or missing packages.

  • Product descriptions and available sizes.

  • Men's pajamas and sleepwear.

  • Robes and bathrobes.

  • Fabric care and garment condition.

  • Return and refund requests.

  • Exchanges and incorrect shipments.

  • Website and checkout questions.

  • Privacy inquiries and personal information requests.

  • General feedback and business correspondence.

5.3 Information to Include in Your Email

To help us review your request efficiently, please include:

  • Your full name.

  • Order number, if applicable.

  • Email address used at checkout.

  • Product name or description.

  • A clear explanation of your question or concern.

  • Photographs or supporting details when relevant.

Please avoid sending full payment card numbers, passwords, or other highly sensitive information through ordinary email.

5.4 Response Time

We aim to respond to customer inquiries within 1–3 business days.

Response times may vary during weekends, public holidays, high-volume periods, or when an inquiry requires additional investigation.

5.5 Official Contact

For all customer service and business inquiries:

Email: [email protected]

Mailing Address: IHLC INSURANCE AGENCY LLC 5195 NW 77th Ave Miami, FL 33166 United States