Shipping policy

Urban Cut Supply understands that customers look forward to receiving comfortable pajamas, robes, and bathrobes without unnecessary uncertainty. This Shipping Policy explains our shipping charges, order preparation process, delivery estimates, tracking, and procedures for shipment concerns.

4.1 Shipping Rates

Our shipping structure is straightforward:

Applicable shipping charges will be displayed during checkout before the customer completes payment.

Promotions or special shipping arrangements may apply when expressly stated.

4.2 Order Processing

Orders are generally prepared within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding applicable public holidays.

Processing may take longer during:

• High-volume shopping periods.

• Promotional events.

• Public holidays.

• Inventory verification.

• Unusual operational disruptions.

An order is considered shipped when it has been transferred to the designated carrier or fulfillment service.

4.3 Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 3–7 business days, depending on the destination, carrier network, and other circumstances.

The combined estimated timeline is therefore approximately 4–10 business days from order placement under ordinary conditions, excluding weekends, holidays, and unexpected disruptions.

These timeframes are estimates rather than guaranteed delivery appointments.

4.4 Order Confirmation and Tracking

After an order is placed, customers may receive an order confirmation by email.

When tracking information becomes available, it may be provided through a shipping notification or other order communication.

Tracking updates may take time to appear after a carrier receives the parcel. A temporary absence of tracking movement does not necessarily mean the shipment has been lost.

4.5 Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including apartment, suite, unit, ZIP code, and other necessary delivery details.

If you discover an error, contact [email protected] immediately.

We will attempt to correct the address if the order has not entered a stage where changes are restricted. We cannot guarantee that an address can be modified after dispatch.

4.6 Delivery Attempts and Undeliverable Packages

A carrier may make delivery attempts or follow its own procedures for parcels that cannot be delivered.

If a shipment is returned because of an incomplete address, refused delivery, or failure to collect the parcel, we will review the circumstances and contact the customer when possible.

Any reshipment, refund, or related shipping charge will be handled according to the circumstances and applicable law.

4.7 Delays Beyond Our Control

Delivery may be affected by weather, carrier congestion, transportation interruptions, public holidays, customs procedures where applicable, or other events beyond our reasonable control.

We will make reasonable efforts to assist customers in obtaining updated shipment information when a delay is reported.

4.8 Missing Packages

If tracking indicates delivery but you cannot locate the package:

1. Check the delivery area, mailbox, porch, reception desk, or other usual drop-off location.

2. Ask household members or building management whether the parcel was received.

3. Review the carrier's tracking information for delivery notes.

4. Contact us at [email protected] with your order number.

We will review the available information and determine appropriate next steps.

4.9 Damaged Packages or Merchandise

If your pajamas, robe, or bathrobe arrives damaged, please contact us promptly with your order number and photographs of the affected item and packaging, if available.

We will review the issue under our Return and Refund Policy and applicable consumer protection requirements.

4.10 Split Shipments

If an order contains multiple products, items may occasionally be shipped separately due to inventory or fulfillment arrangements.

Where separate tracking information is available, it may be communicated to the customer.

4.11 Product Care After Delivery

Customers should follow the garment's care label for washing, drying, ironing, and storage instructions.

Different fabrics and garment constructions may require different care methods. Proper handling can help preserve softness, shape, color, and fit.

4.12 Shipping Contact

IHLC INSURANCE AGENCY LLC 5195 NW 77th Ave Miami, FL 33166, USA Email: [email protected]