Privacy policy

Urban Cut Supply respects the trust customers place in us when they browse our website, select sleepwear, submit an order, or contact our team. This Privacy Policy describes how information may be collected, used, disclosed, retained, and protected when you interact with https://www.urbancutsupply.beauty/ .

This policy applies to information collected through our website, online transactions, customer support communications, and related services.

2.1 Information We May Collect

Depending on how you use our website, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

  • Name.

  • Billing and shipping address.

  • Email address.

  • Telephone number, if provided.

  • Customer service correspondence.

B. Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased, including pajamas, robes, and bathrobes.

  • Order number and purchase date.

  • Selected size, color, and quantity.

  • Payment status and transaction records.

  • Delivery and fulfillment information.

  • Return, refund, or exchange history.

Payment card information may be processed by third-party payment providers. We do not intend to retain complete payment card security details on our own systems.

C. Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages viewed and interactions.

  • Approximate location derived from technical data.

  • Referral sources and website performance information.

D. Communications

If you contact our team, we may retain the content of your message, attachments, and the information needed to respond to your inquiry.

2.2 How We Use Information

We may use collected information to:

  1. Accept, process, and fulfill customer orders.

  2. Arrange payment, packing, shipment, and delivery.

  3. Provide order confirmations and tracking updates.

  4. Respond to questions about sizing, fabric care, returns, and product details.

  5. Review refund and exchange requests.

  6. Maintain records for accounting, tax, fraud prevention, and legal obligations.

  7. Improve website navigation, product presentation, and customer experience.

  8. Detect suspicious activity and protect the website and customers.

  9. Send promotional communications where permitted and subject to applicable consent or opt-out requirements.

  10. Enforce our terms and protect our legal rights.

2.3 Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, understand traffic, and improve performance.

Cookies may help the website remember shopping-cart contents, maintain session functionality, or understand which pages customers find useful.

You can manage cookies through your browser settings. Disabling certain cookies may affect checkout, account features, or other website functions.

Where required by law, we will provide applicable choices or notices concerning non-essential tracking technologies.

2.4 When We Share Information

We may disclose relevant information to service providers and other parties when reasonably necessary for business operations, including:

  • Payment processors.

  • Order management and e-commerce platforms.

  • Shipping carriers and fulfillment providers.

  • Website hosting and security providers.

  • Customer support tools.

  • Analytics providers.

  • Professional advisers, auditors, or legal representatives.

  • Government authorities when disclosure is required by law or valid legal process.

Service providers are expected to use information for authorized business purposes and to protect it appropriately.

We do not state that personal information is never shared; certain disclosures are necessary to complete purchases and operate the website.

2.5 Marketing Preferences

If we send promotional emails, customers may use the unsubscribe instructions included in those messages or contact us at [email protected].

Transactional communications—such as order confirmations, delivery notices, and important service messages—may still be sent when necessary to complete or support a purchase.

2.6 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order servicing, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to legal and operational limitations.

2.7 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.

No internet transmission or electronic storage method can be guaranteed completely secure. Customers should use secure devices, protect account credentials, and avoid sending sensitive payment information through ordinary email.

Florida Statutes § 501.171 establishes requirements concerning reasonable protection of certain electronic personal information and notices following qualifying security breaches.

The Florida Senate

 

2.8 Privacy Rights and Requests

Depending on applicable law and the circumstances, individuals may be entitled to request access to, correction of, deletion of, or information about certain personal data, or to exercise applicable choices concerning targeted advertising or data processing.

To submit a privacy request, email [email protected] and identify the nature of your request. We may need to verify your identity before acting.

Any rights and obligations will be assessed under applicable law, including Florida law where relevant. Not every statutory right applies to every business or every individual.

2.9 Children's Privacy

Our website and products are intended for a general audience and are not designed to knowingly collect personal information from children under 13 without legally required parental involvement.

If you believe a child has submitted personal information inappropriately, contact us so we can review the matter and take appropriate action.

2.10 Third-Party Websites

Our website may contain links or integrations provided by third parties. Their privacy practices are governed by their own policies. We encourage users to review those policies before submitting information.

2.11 Changes to This Policy

We may revise this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.

2.12 Privacy Contact

IHLC INSURANCE AGENCY LLC Attn: GRASON ALEXANDRIA HARVEY 5195 NW 77th Ave, Miami, FL 33166, USA Email: [email protected]