Refund policy

At Urban Cut Supply, we believe that comfortable sleepwear should make every evening feel more restful and every morning a little easier. We want customers to feel confident when selecting pajamas, robes, and bathrobes from our collection. If an item does not meet expectations, this Return and Refund Policy explains how to request a return, exchange, or refund.

This policy applies to purchases made through https://www.urbancutsupply.beauty/ , subject to applicable consumer protection laws.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after the date their order is delivered.

To qualify for a standard return, an item must:

  • Be unused, unworn, unwashed, and unaltered.

  • Remain in its original condition, with tags, labels, and included accessories attached or returned where applicable.

  • Be free from stains, odors, damage, excessive handling, or signs of laundering.

  • Be accompanied by the order number or other reasonable proof of purchase.

Because our collection includes garments intended for sleep, lounging, and personal use, we apply reasonable hygiene and condition checks to returned apparel. Items that have been worn, washed, or otherwise used beyond what is reasonably necessary to inspect the garment may be ineligible for a change-of-mind return, to the extent permitted by law.

1.2 Items That May Not Qualify for a Change-of-Mind Return

Unless required otherwise by applicable law, the following may be excluded from ordinary preference-based returns:

  • Garments showing signs of wear, washing, or alteration.

  • Items with missing labels or substantial damage caused after delivery.

  • Products identified at the time of purchase as final sale or non-returnable.

  • Personalized or custom-made products, if offered and clearly identified as such.

These exclusions do not limit a customer's rights concerning defective, damaged, misdescribed, or incorrectly supplied merchandise.

1.3 How to Request a Return

To begin a return, email [email protected] with:

  1. Your full name.

  2. Order number.

  3. The item or items you wish to return.

  4. The reason for the return.

  5. Clear photographs if the item arrived damaged, defective, or different from what was ordered.

Please wait for return instructions before mailing any merchandise. Unauthorized or incorrectly addressed returns may experience processing delays.

1.4 Return Address

Approved returns should be sent to:

IHLC INSURANCE AGENCY LLC Attn: GRASON ALEXANDRIA HARVEY 5195 NW 77th Ave Miami, FL 33166 United States

Do not send merchandise to this address before receiving return authorization or instructions from our support team.

1.5 Return Shipping Costs

For returns based on personal preference, such as choosing the wrong size, changing one's mind, or deciding that a style is not suitable, the customer is generally responsible for return shipping costs.

If the product is confirmed to be defective, damaged upon arrival, or incorrectly shipped, Urban Cut Supply will review the circumstances and provide an appropriate remedy, which may include a replacement, refund, or return-shipping assistance, as applicable.

Original shipping charges, if any, are handled in accordance with applicable law and the circumstances of the return.

1.6 Refund Review and Processing

Once a returned item reaches our facility, it will be inspected for eligibility. We will notify the customer if the return is approved or if additional information is needed.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear depends on the payment provider or financial institution.

Refunds may cover the eligible merchandise price and applicable taxes. Any shipping charges or other fees will be assessed according to the reason for return and applicable law.

1.7 Damaged, Defective, or Incorrect Items

If you receive a garment with a manufacturing defect, transit damage, or an item that differs from your order, please contact us promptly at [email protected].

Include your order number and photographs showing the issue where possible. We will review the report and determine an appropriate resolution, which may include:

  • Replacement with the correct item, subject to availability.

  • Refund of the affected item.

  • Return instructions or other reasonable corrective action.

Customers should not discard the product or packaging until the matter has been reviewed, unless doing so is necessary for safety or otherwise appropriate.

1.8 Exchanges

Exchange requests may be submitted within the 30-day return period. Exchanges depend on inventory, size availability, and product condition.

If the requested size or color is unavailable, customers may choose an eligible refund or another available resolution.

1.9 Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will attempt to stop fulfillment when the order has not yet entered processing or shipment.

Once an order has shipped, cancellation may no longer be possible. Eligible merchandise may instead be handled under this Return and Refund Policy.

1.10 Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements. Florida Statutes § 501.142 addresses retail refund-policy disclosures and related consumer protections. Nothing in this policy is intended to waive rights that cannot lawfully be waived.

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1.11 Contact for Returns

Email: [email protected] Company: IHLC INSURANCE AGENCY LLC Address: 5195 NW 77th Ave, Miami, FL 33166, USA